Our donuts are made fresh every morning and should be eaten the day they were purchased.
Orders should be picked up at the location and time chosen in the order form. We can’t assure your order will still be available at a later time.
We cannot refund you for orders that haven’t been picked up. Orders that have not been picked up will be donated to Foodsharing at the end of the day and are not available to be picked up on the next day. Cancellations need to be done by email, 24 hours in advance, in order to get a full refund.
We can only offer the flavors that are listed on our website.
Cake donuts:
We only ship within Germany. Orders will be shipped on the shipping day chosen in your order. The estimated shipping time with DHL is 2 – 3 days. You will receive a tracking link via DHL. Please ensure you are home so you can accept your order. Cancellations need to be done by email, 24 hours in advance before your chosen shipping date, in order to get a full refund.
Allergens for the products can be checked on our website, or with the QR code on the flyer that is included in your package. It is the customers responsibility to check the allergens before consumption.
Customers are responsible for checking the items of their order immediately after the package has been delivered. If there are any issues regarding the quality of the items the customer needs to inform Brammibal’s Donuts immediately.